Shipping
Shipping Method
We ship worldwide. Orders are shipped from Hong Kong and then handled by your local post office once they arrive in your country. We offer 3 shipping methods and they all provide a tracking number. Tracking number will be emailed to you once shipment is shipped out.
- Registered International Surface Mail
- It will take 3 to 120 business days (transit time) for surface mail items to reach recipients.
- Online tracking information is available only for destinations where the local post office concerned provides the required tracking information.
- Economy International Airmail
- It will take 3 to 24 business days (transit time) for air mail items to reach recipients.
- Online tracking information is available only for destinations where the local post office concerned provides the required tracking information.
- Standard International Airmail
- It will take 3 to 14 business days (transit time) for air mail items to reach recipients.
- Online tracking information is available.
- Mail items will be treated as priority mail in the destinations, speeding up mail processing time.
Free shipping over $38.70 (HKD300)
For Economy Airmail and Registered Surface Mail, free shipping will be automatically applied on orders of $38.70 (HKD300) or more at the checkout.
For orders below $38.70 (HKD300), shipping cost is calculated based on the product's shipping weight.
Delivery Time
The total delivery time can be estimated by following formula:
Total Delivery Time = Handling Time + Transit Time
| Handling Time | Transit Time | |
| Order Date | Shipment Date | Arrival Date |
Handling Time
The handling time for preparing your items and packing for shipment after you place an order and be expected to leave our warehouse. It is stated on each product detail page with item availability.
Item Availability
The availability of an item is stated on product detail page with handling time.
| In Stock | Items are in stock and will be shipped out within 1 - 3 business days after you place an order. |
|---|---|
| Available for Order | Items are not in stock and will be restocked from our suppliers after you place an order. It should arrive in our warehouse and be shipped out within 4 - 28 days after you place an order. More precise time is shown on the product detail page, your bag and checkout page. |
| Out of Stock | Items are not in stock and expected restock time cannot be provided currently. We will try our best to restock the item. If the item is discontinued finally, we will process the refund to you. |
| Discontinued | Items are not in stock and are no longer available from our suppliers. |
Transit Time
The transit time for items to travel from Hong Kong to your hand which are subject to the situation of flight or sailing availability and the processing time from your local post office.
Under certain circumstances, there are unexpected events like flight cancellation, customs clearance, security check, force majeure events etc will increase the transit time. The time required for those events cannot be estimated.
Our 2019 historical shipment data are shown in the last column for your reference.
| Destination | Expected Transit Time (Business days) * the time for unexpected events are not counted | Historical Average (Calendar days) | Registered Surface Mail | Economy Airmail | Standard Airmail |
|---|---|---|---|---|
 United States |
34 - 64 | 7 - 16 | 5 - 12 | 7 - 10 |
To change your destination, please click here.
Due to the Coronavirus, the airmail services of United States have been temporarily suspended. You could still place orders with airmail service and we will hold your stock. Once airmail service to your country resumes, we will continue processing your order. If you have any queries, feel free to drop us messages. We appreciate your understanding and patience.